Refund policy
Return period
You have 30 days after receiving your order to request a return. Within the European Union, you are also entitled to a 14-day withdrawal period.
Eligibility conditions
- Artwork in its original condition, not damaged
- Not hung or not used
- Original packaging kept for safe return shipping
- Receipt or proof of purchase required
How to request a return
- Contact us at: caropons@hotmail.fr with your order number and details of the artwork.
- If your request is approved, you will receive instructions on how to proceed with the return shipment.
- Return address: 38 Rue Marchande, 15100 Saint-Flour, FRANCE.
👉 Return shipping costs are at the customer’s expense.
👉 Items returned without prior request will not be accepted.
Damages & issues
Please inspect your order upon reception and contact us immediately if the artwork is damaged or if you received the wrong item.
Exchanges
The fastest way to ensure you get the artwork you want is to return the one you received (under the conditions above) and place a new order.
Right of withdrawal (EU) — 14 days
For deliveries within the European Union, you have the right to cancel or return your order within 14 days of receipt, without justification. The artwork must meet the eligibility conditions listed above.
Refunds
Once we receive and inspect your return, we will inform you whether the refund has been approved. If approved, the refund will be made to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved, please contact us at: caropons@hotmail.fr.
